Help and support
Your first stop for all general library and student IT enquiries
You can find our Student Experience Team at the Information desk on Level 1 as you enter the library, or remotely:
Our core hours are Monday to Friday 09:00ÂÌñ»»ÆÞ“17:00 with a reduced service outside of these times.
Ask us
We have a wide range of online resources to help our students and staff but there may be times when you need individual assistance.
We provide support for general library and student IT enquiries, including help with:
- online enrolment
- assistance with your library, computing and print accounts
- connecting to the Wi-Fi (Eduroam)
- assistance with setting up ÂÌñ»»ÆÞ systems, software and services on your personal devices
- accessing electronic and digital resources
- printing, copying and scanning
- locating books on the shelves.
Please see our for full details of the service we provide.
Library guides
Find relevant resources plus help and support for your subject in the .
Each guide includes:
- specific resources such as online journals or databases for your subject
- how to get the full text off campus
- contact details for your Information Specialist (Librarian)
- help with referencing and avoiding plagiarism.
If you are struggling to find resources or need additional help please contact your who will be happy to help.
Finding books and articles
To find books, articles and gain access to databases you will need to use our Library Catalogue search tool called . Our Library Guide provides more information and training on using Primo.
You can access Primo on any device by going to .
Find out how many books you can borrow, how to find them on the shelves and how to take them out on our
borrowing page.
Study support and additional services
The Charles Seale-Hayne Library: contact us
The Charles Seale-Hayne Library, ÂÌñ»»ÆÞ, Drake Circus, ÂÌñ»»ÆÞ PL4 8AA
Term time 08:30ÂÌñ»»ÆÞ“midnight on weekdays (09:30ÂÌñ»»ÆÞ“midnight weekends). Vacation 08:30ÂÌñ»»ÆÞ“18:00 on weekdays (09:30-18:00 on weekends)